Koolitused - Ege Riitsalu

Ege Riitsalu

Trainings for different teams and collectives

We are waiting for your team's trainings, where I pay special attention to teamwork and self-development! "Hospitality abc" and "You and I in our team" trainings are designed to promote a hospitable service culture, help you build a stronger and more supportive team, and develop your practical skills both in the workplace and in your personal life.

TRAININGS

A happier and healthier employee = a more successful company.

The trainings are based on my 20 years of experience in the service industry in various roles and 6 years of experience in psychotherapy and counseling. The practicality of the themes allows them to be used immediately both personally and in a team context, helping to create a friendlier service environment. It is important to consider from time to time whether shared values and goals need to be supplemented and whether the team needs support in resolving conflicts or concerns.

The training includes a theoretical part, practical exercises, guided self-analysis and answers to questions.

Our trainings, seminars and stories are suitable for team events, training days, work seminars and summer days.
I conduct trainings at your company on site or online. If desired, also in English.

TRAININGS

"Abc of hospitable customer service"

In this training, we will practically explore hospitality and its importance in growing a business. We discover how to promote great service, behavior and attitude and retain customers iagain and again coming back. Let's see how to keep work joy, brilliance and focus and how to understand and deal with different types of customers. In addition, we explore how to endure and enjoy both intense and quiet periods of work and how to overcome obstacles. In training let's consider Pareto principle and many other exciting things that will help develop your company and team and create great experiences for your customers.

The full-length training lasts 4.5 hours with refreshment breaks. It is possible also order a shorter version.
Feel free to contact us and let's discuss! I also take into account special requests.

TRAININGS

"You and I in our team"

is intended for all teams and collectives who want to build mutually supportive relationships and promote the practical skills of each team member to maintain their mental and physical health. In this training, we explore the nature and importance of a team and learn to create a collaborative and mutually supportive environment. We also look at how to find common goals and values and how to resolve concerns, obstacles and conflicts. We handle the service physical and emotional values, supportive attitudes and levels of communication. In addition, I share practical self-care and stress-relief tips and techniques to help maintain joy, focus and brilliance at work and support mental, emotional and physical health. A happier and healthier employee means a more successful company!

Täispikk koolitus kestab 4h koos virgutuspausidega. It is possible also order a shorter version.

Feel free to contact us and let's discuss! I also take into account special requests.

PARTNERS

We are waiting for your team for trainings!

Ege Riitsalu

meet your coach

I am a transpersonal psychotherapist accredited by EUROTAS (European Transpersonal Association) and the only certified instructor of the Radical Forgiveness method in Estonia. I practice the Emotion Code method and lead women's support circles and Forgiveness circles. In addition, I am an entrepreneur, trainer of team and customer service trainings, hostess of the Hingespa at Riks pistkoja and a student of kriya yoga. team- and trainer of customer service trainings, hostess of the Riks tower house Hingespa and student of kriya yoga.

Erle Martin Elamuskeskus Tuuletorn

Ege's training was refreshing. He recalled what he had learned before, added new knowledge and thinking for the future. The training made me think about what is the 20% of our company so that everything works. The training also showed that one's own mental health is also important, how to deal with a difficult customer and provide good customer service. Sometimes we tend to forget that..

Liis Lindmäe Karusselli perenaine

Over the years, while working in the service, I have participated in many different training courses. However, Ege's was quite different. And awesome. Much more intense than others. Because Ege talks about what is really most important - not only the visitor - but instead the bright person, i.e. you, who waits behind the counter next to the front and welcomes guests. How can you yourself keep yourself in all this frenzy of hospitality, love yourself more and at the same time respect and value others. If you don't believe it yourself, try it & see how your world changes!

Koolituse tellijad Ivar ja Andrus (Roograhu, Ungru, Kpt Malm, Briis Bar & Resto)

We care about the service quality of our companies and we consider it important that the service staff feel confident and comfortable in the working environment. Ege's training was thorough and pleasant.

Kerstin Jaani Coop Eesti Keskühistu personalidirektor

"Many thanks! It was a very interesting training. A reminder for someone, a wake-up call that broadens one's horizons, that this too can happen. Everyone I spoke to and asked for feedback was satisfied and happy. Thanks!”